Covid-19 Safety Protocols – Revised
Physical Distancing & Your Next Appointment
We have implemented enhanced infection control protocols above and beyond the stringent policies we already have in place, created new patient flows to adhere to physical distancing guidelines and procured the necessary protective equipment to keep all of our patients and staff safe.
We will contact you to reschedule your missed appointment, if you did not have an appointment and would like to book one, please give us a call and we will be more than happy to book you in.
Before your next visit, we wanted to highlight to you some of the changes we have made to further protect your health. Here is the list of new safety protocols we have put in place:
Patient Screening
We will call you to perform a ‘Pre-Appointment Screening’, for the purpose of determining if you have any COVID-19 symptoms before before your appointment and when you arrive at our clinic.
Patient Protection Station
At the front entrance, we’ve added a ‘Patient Protection Station’, which includes hand sanitizer and face masks for your use. After each appointment, we will clean, disinfect and sterilize the operatory, instruments and all surfaces.
Interaction Limits
At our reception desks, we’ve installed plexiglass barriers and placed ‘Stand Here’ markers on the ground away from the desk to encourage physical distancing.
Physical Distancing
In our reception area, we’ll leave the minimum number of chairs for seating and ensure they are placed 2 metres (6 feet) apart. Our staff members will wipe down all surfaces with an approved surface cleaner as well.
Your Comfort Is Our Concern
If at any time, you feel unsure of the new protocols, feel free to ask our staff about the proper procedures. We will also post signs in specific areas to help guide you through the new process.
Staff Monitoring
In addition to these new protocols, our staff will continuously self-monitor for any symptoms (fever with either cough or sore throat, or muscle aches) they may experience and will quarantine for the mandatory 5 days in the event they are ill.