Physical Distancing & Your Next Appointment

Our offices have implemented enhanced infection control protocols above and beyond the stringent policies we already have in place, created new patient flows to adhere to physical distancing guidelines and procured the necessary protective equipment to keep all of our patients and staff safe.

The office will contact you to reschedule your missed appointment, if you did not have an appointment and would like to book one, please give them a call and they will be more than happy to book you in.

Before your next visit, we wanted to highlight to you some of the changes that have made to further protect your health. Here is the list of new safety protocols put in place:

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Patient Screening

The day before your appointment, the office will call you to perform a ‘Pre-Appointment Screening’, for the purpose of determining if you have any COVID-19 symptoms before arriving at the office.

Patient Protection Station

At the front entrance, you may find a ‘Patient Protection Station’, which includes hand sanitizer and face masks for your use. After each appointment, staff will clean, disinfect and sterilize the operatory, instruments and all surfaces.

Interaction Limits

You will be asked to wait in your vehicles or outside the office until the office texts or calls you for your appointment.

At our reception desks, we’ve installed plexiglass barriers and placed ‘Stand Here’ markers on the ground away from the desk to encourage physical distancing.

Physical Distancing

In our waiting rooms, we’ll leave the minimum number of chairs for seating and ensure they are placed 2 metres (6 feet) apart. Our staff members will wipe down all surfaces with an approved surface cleaner as well.

Your Comfort Is Our Concern

If at any time, you feel unsure of the new protocols, feel free to ask the staff about the proper procedures. Signs may also be posted in specific areas to help guide you through the new process.

Staff Monitoring

In addition to these new protocols, our staff will continuously self-monitor for any symptoms (fever with either cough or sore throat, or muscle aches) they may experience and will quarantine for the mandatory 14 days in the event they are ill..

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As we continue to monitor the above protocols to ensure effectiveness, your office will keep you updated with any changes. If any of these protocols change and the office needs to need to reschedule your care at any time, they will contact you directly. Please monitor your emails or the clinic website for additional Public Health information.

In the meantime, if you have an urgent need please reach out to your clinic via phone. Please note that clinic hours may fluctuate as they adapt their schedule for the new safety protocols and patient demand.

Our goal, and the goal of all our member clinics, is to provide you with the dental care you need in a safe and comfortable environment. We hope to see you soon!