Statement Regarding Our Policy on the Protection of Personal Information
For 123Dentist, respecting your privacy is essential. This is why we take all necessary measures to protect and keep confidential all personal information you entrust to us.
Whether to serve you daily, when you receive services in our clinics, or to comply with our legal obligations, we must collect, use, and disclose certain personal information.
The information collected allows us to identify you and serve you in a way that meets your expectations and allows us to comply with different legal and regulatory requirements.
It is our responsibility to ensure that any information collected is handled securely.
That is why our Personal Information Protection Policy (the “Policy”) was designed and is applied throughout our clinics. This statement explains why and how, in applying the provisions of our Policy, we collect, process, and protect your personal information.
Our Policy is based on four main principles:
- Your consent to the collection, use, and disclosure of your personal information by professionals working in our clinics;
- Our commitment to only collect the personal information that is necessary;
- Our responsibilities regarding the security and confidentiality of your personal information;
- Our transparency regarding our practices and obligations in this regard.
Obtaining Your Consent
What does my consent to the collection, use, and disclosure of personal information mean?
By giving your consent, you authorize dental professionals and members of the clinical team to collect, use, and disclose personal information about you, in order to serve you and comply with their legal obligations.
This consent is necessary to provide you with care. Generally, it remains valid as long as you are a patient in one of our clinics.
Can I withdraw my consent or refuse to provide certain information?
If you decide to withdraw your consent to the collection, use, and disclosure of your personal information necessary to provide you with care and to comply with our legal obligations, we will provide you with the required information to explain the repercussions of such a decision on our ability to deliver services.
In some cases, it will not be possible to withdraw this consent due to legal or regulatory requirements.
If you refuse to provide certain personal information, we may not be able to provide you with the requested services.
Limiting Our Collection to What Is Necessary
What type of personal information may be collected?
Information is considered personal when it concerns an individual and allows them to be identified. This type of information is confidential.
The type of personal information we may collect varies depending on the type of interaction. This information may include, but is not limited to:
- First and last name
- Date of birth
- Mailing address
- Email address
- Telephone number
- Health information
- Financial information
*If you provide us with information about another person, you must ensure that you are authorized to do so.
If you use our website, we may also collect certain information, such as your IP address, as part of your digital interactions. For more information regarding data collected through our website and our use of cookies, please see our Online Privacy Policy.
Important: We limit the collection of your personal information to what is necessary to properly serve you.
How is my personal information collected?
We collect your personal information from three sources:
- When you request services in our clinics or communicate with us (in person, by phone, by email, via live chat, or when responding to a survey, etc.);
- When you receive services in our clinics;
- When you browse our websites or use our online services (through cookies or directly on our sites or applications).
Who has access to my personal information?
Access to your information is limited to authorized professionals and personnel who require it to perform their duties.
Professionals and clinical teams are committed to protecting the confidentiality of the personal information they need to provide care. If we must disclose your personal information to third parties, we will inform you and ask for your consent, where required.
In all cases, we ensure that security measures are in place to protect any personal information we disclose.
Ensuring the Security and Confidentiality of Your Information
Is my personal information secure?
We rigorously apply organizational, physical, and technical security measures, such as restricted access to records, monitoring of facilities and systems, and staff training, to protect your personal information against unauthorized access, use, disclosure, alteration, loss, or theft.
How long is my personal information retained?
We only keep personal information for as long as necessary to fulfill the purposes for which it was collected, or to comply with the minimum retention periods required by applicable laws and regulations. Once the retention period has expired, we ensure that your personal information is destroyed.
Can I access or request corrections to my personal information?
You may request access to the personal information we hold about you or request corrections if the information is inaccurate, incomplete, or unclear. You may also request modifications following changes in your personal situation or contact information.
It is your responsibility to contact the clinic where you receive care to update your information.
How to Contact Us
Please direct any questions or requests regarding the processing of your personal information to the manager of the dental center(s) where you receive care or to contact the person responsible for the protection of personal information directly.
The person responsible for the protection of personal information and privacy within our organization is responsible for the practices applied in our centers. You can contact that person using the following contact details: [email protected]
If such cases, please indicate your name and contact information, the nature of your request, the name and address of the clinic where you receive care, the name of your dental professional or the person with whom you have already communicated and any other relevant information.