123Dentist Answers your questions

Frequently Asked Questions

Q. How do I use 123Dentist.com?

A: There are several easy ways to search 123Dentist.com to find your perfect match.:

Search by Treatment: Looking for help with a specific dental procedure? Search the 123Dentist Community Dentist Network to find a dental clinic closest to you that provides help with the treatment you require. Searching by treatment is great for patients looking for Orthodontists, Invisalign, IV Sedation and other specific treatment options.

Search by Location: New to the neighborhood? Looking for a dental clinic closer to your work or home? Search the 123Dentist.com Network to find a dental clinic that’s closest to you. Use your phone’s GPS or enter a postal code or address and find clinics within a particular radius of your location.

Search by Open Hours or Days of the week.

Search by City: Our clinics can be grouped by city or cities.

Search by Language spoken: Many of our offices have staff on hand that speak languages other than English. So, if you’ve got a loved one who’s reluctant to visit the dentist due to a language barrier, use the language search filters to find a local dentist who speaks their language.

Learn More about Treatment Types: Wanting to learn more about a specific dental treatment? You can also search the 123Dentist.com Network as you learn about specific treatment types. Simply select the treatment you are interested in learning about, a list with all the 123Dentist.com locations that offer that specific treatment will be displayed.

Q. Are your Dentists licensed?

A: Yes, all of our dentists have graduated from an accredited university and continue to upgrade their education each year. Our dentists are registered with the regulatory body that oversees dentistry in their province and all of our hygienists and assistants have fulfilled their required education requirements.

Q. What kinds of dental services can I get through 123Dentist?

A: Through our 123 Community Dentist Network, we offer a full range of General and Specialized Dental solutions. Please click here for more information.

Q. I already have a dentist, but am looking to change. Is that OK?

A: Absolutely! It’s very important for you to build a relationship with a dentist whom you trust and feel 100% comfortable with. Sometimes, that “perfect fit” isn’t there for a variety of reasons – including distance from the practice to your home or workplace, the limited services of office hours that your current practice offers you, the lack of family-friendly amenities, and many other reasons.

When you’re ready to change dentists within the 123 Community Dentist Network, we will facilitate all of the paperwork.

Q. Where are your practices located?

A: We have practices in:

  • Alberta
  • British Columbia
  • Manitoba
  • Nova Scotia
  • Ontario
  • Prince Edward Island
  • Quebec
  • Saskatchewan

We’re constantly growing – so visit our website often to discover the newest members of the 123Dentist family!

Q. Do I have to make an appointment?

A: Making an appointment allows us to set aside specific time for the dentist or hygienist to attend to your treatment. This minimizes the amount of time spent waiting, as well as gives us the opportunity to allow the correct amount of time for the appointment. You can make an appointment in person or by phone.

Q. What are your hours?

A: Each 123 Community Dentist has varied hours of operation. To find the most convenient location and doctor schedule, please use our “Find Your Dentist” page and choose the days or hours that suit your schedule.

Q. Is there a charge for missed appointments?

A: An appointment is time that is set aside especially for you to receive the necessary treatment. We ask that you give us 48 hours notice to change or cancel your appointment. If the time requirement is not fulfilled there may be a charge depending on the policies of the clinic where you booked.

Q. What are your payment procedures?

A: Our 123Dentist offices accept multiple methods of payment, includig payment by Visa, Mastercard, American Express, Debit Card or cash. Payment is due the day treatment is rendered. Please inquire at your selected office to ensure they accept your preferred method.

Q. Do you accept dental plans?

A: Yes, we do accept dental plans and most of our member clinics will bill the dental plan directly for services provided. Therefore at the time of the appointment you only need to pay the portion that the insurance does not cover. Some plans however will not send payment to the dental office. In this case you will be responsible to pay in full on the day you receive treatment. We do however forward the claim to your insurance on your behalf.

It is important to remember that dental insurance plans are contracts between you, your employer and the insurance company.

As a courtesy to you as our patient, we do our best to find the details of your coverage and any limitations, and inform you accordingly. However should the cost of any treatment be declined by your insurance, your account balance is ultimately your responsibility.

Have a question that wasn’t answered? Contact us today to learn more.

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